Welcome to Raisin Woods, operated by ZIVALLO TECHNOLOGIES PVT. LTD. (“we” and “us”). Thank you for choosing us for your handcrafted wooden products. Below is a comprehensive explanation of our shipping policy to ensure a seamless and transparent shopping experience. By placing an order through our website, you agree to the terms and conditions outlined below, which protect both parties and set clear expectations for our service.
1. General Information
At Raisin Woods, we do our best to maintain accurate stock levels for all our products. However, in rare cases, there might be discrepancies in stock availability. Here’s how we handle it:
- In case of stock discrepancies: If an item is unavailable after your order is placed, we will fulfill the available items from your order and immediately notify you about the back-ordered item.
- What happens next?: We will offer you two options:
- You can either wait for the item to be restocked and shipped to you.
- Alternatively, we can process a full refund for the unavailable item.
This ensures that you are informed and can make the best decision regarding your order.
2. Shipping Costs
Shipping costs are calculated at checkout based on several factors to ensure a fair pricing structure:
- Weight & Dimensions of Items: Heavier and bulkier items incur higher shipping costs.
- Destination: Shipping rates vary based on your location to ensure accurate pricing based on distance.
- Final Shipping Cost: The total shipping charge will be displayed clearly during checkout. This will be the final shipping amount added to your total bill, so you won’t encounter any surprises at payment.
We aim to provide you with transparent and affordable shipping rates based on your order specifics.
3. Returns & Cancellations
We want you to be completely satisfied with your purchase from Raisin Woods. Our Return & Refund Policy is designed to make returns and cancellations as easy as possible for you.
- Returns: If for any reason you’re not satisfied with your purchase, you can return the product according to the conditions mentioned in our policy.
- Cancellations: Orders can be canceled before dispatch. If the order has already been dispatched, you may not be able to cancel it, but we will still guide you through the return process.
Please refer to our Return & Refund Policy page for full details on how to return an item and the steps to initiate the process.
4. Delivery Terms
4.1 Dispatch Timeline
- Orders are typically processed and dispatched within 2-4 business days after payment confirmation.
- Once your order is shipped, you’ll receive a notification along with a tracking number to keep you updated on the status of your shipment.
4.2 Warehouse Operations
- Our warehouse operates Monday to Friday during standard business hours. We are closed on national holidays, which may cause slight delays.
- In rare cases, certain products may still be in production or require additional customization, which may delay delivery. If this happens, we will notify you immediately and provide an updated delivery estimate.
We always try to keep delays to a minimum, but we appreciate your understanding if the unexpected occurs.
4.3 Changes to Delivery Address
- If you need to change the delivery address, please contact us immediately before the order is dispatched. Once an order has been shipped, the delivery address cannot be modified.
4.4 Out of Stock Items
- If an item is out of stock, we will reserve the available items in your order and hold your entire order until the out-of-stock item is available.
- We will notify you once the item is back in stock and proceed with dispatching your order as soon as possible.
4.5 Delivery Time Exceeded
- In the rare event that your delivery time exceeds the expected timeframe, please don’t hesitate to contact us. We will investigate the issue and work to resolve it quickly. Your satisfaction is our top priority.
5. Tracking Notifications
Once your order has been dispatched, you will receive a tracking number.
- Tracking Information: You’ll be able to follow your order’s journey in real-time.
- Tracking Updates: The tracking link will provide you with the latest updates provided by the shipping service, including estimated delivery time and any delays.
You can use the tracking number to stay informed about your shipment’s progress, so you always know where your order is.
6. Handling Damaged Parcels
In the unfortunate event that your parcel is damaged during transit, please follow these steps:
- If you receive a damaged parcel upon delivery:
- Reject the parcel from the courier and inform our customer service team immediately.
- If you were not present during delivery: You can still contact us, and we’ll assist you with the next steps.
We understand how important your order is to you, and we are committed to resolving these issues promptly.
7. Process for Damaged Parcels
Once you’ve contacted our customer service about a damaged parcel:
- Investigation: We will work with the shipping carrier to investigate the damage.
- Resolution: After the investigation is complete, we will offer you a refund or a replacement as per your preference.
- We strive to make this process as smooth as possible and will keep you updated every step of the way.
8. Process for Lost Parcels
If your parcel is deemed lost during transit:
- Investigation: We will work with the courier to confirm the status of the parcel.
- Refund or Replacement: Once the investigation concludes, and the parcel is confirmed lost, we will issue a full refund or replacement, whichever you prefer.
We understand the frustration of a lost parcel, and we will ensure you are promptly compensated.
9. Customer Service
If you have any questions or need assistance at any point during the shipping process, our customer service team is here to help:
- Email Us: contact@raisinwoods.com
- Visit Us: #B19, Model Town, Hisar, India – 125001
- Call Us: +91-9812736777
We’re dedicated to providing excellent customer service and resolving any issues you may have as quickly and efficiently as possible.
Thank you for choosing Raisin Woods! We value your business and aim to provide you with the best experience when it comes to shipping and delivery. Should you need further assistance, don’t hesitate to contact us—we’re always happy to help!