Privacy Policy

Effective Date: 28/01/2025

At Raisin Woods, we are committed to maintaining the privacy and security of our customers’ personal information. This Privacy Policy outlines how we collect, use, store, and protect your personal data when you visit our website, purchase products, or interact with us in any other way. By using our website, you agree to the terms outlined in this Privacy Policy. If you do not agree with the terms, please do not use our website.

This Privacy Policy is in compliance with all applicable privacy laws, including but not limited to the General Data Protection Regulation (GDPR), the California Consumer Privacy Act (CCPA), and other relevant local and international privacy regulations.

1. Information We Collect

We collect several types of information in different ways:

Personal Information You Provide to Us: When you create an account, place an order, contact customer support, or otherwise interact with Raisin Woods, you may be asked to provide the following personal information:

• Contact Information: Name, email address, phone number, and shipping/billing address.
• Payment Information: Credit card details, bank account information, PayPal information, or other forms of payment used for transactions on our website.
• Account Information: Username, password, and other information related to your account on our website.
• Demographic Information: Age, gender, preferences, and product interests (if you provide them during registration or surveys).
• Product Preferences: Data related to your shopping habits, order history, and preferences for specific types of handcrafted wooden products.

Automatically Collected Information: In addition to the information you provide, we may collect certain data automatically when you visit our website. This data helps us to improve your browsing experience and the functionality of our website.

• Log Files: IP address, browser type, device type, language preferences, and referring website.
• Cookies: Small text files that are stored on your device to help us remember your preferences and enhance your user experience. We use cookies to analyze web traffic, monitor the success of our marketing efforts, and keep track of your shopping cart.
• Analytics Data: Information related to your interactions with our website, such as page views, session duration, and products viewed or added to your cart. We use this data to improve the website and personalize the user experience.

2. How We Use Your Information

We use the information we collect for various purposes, including but not limited to:

• To Process Orders and Payments: We use your personal and payment information to process and fulfill your orders. This includes verifying your payment details, shipping products to the correct address, and updating you on the status of your order.
• To Provide Customer Support: We use your contact information to respond to customer service inquiries, resolve issues related to your order, and assist you with any questions you may have about our products or services.
• To Improve Our Website and Services: By analyzing data such as browsing patterns, product preferences, and site usage, we can improve our website’s user experience, troubleshoot issues, enhance site performance, and offer personalized recommendations based on your interests.
• To Personalize Your Experience: We may use your data to create a more personalized shopping experience by recommending products that may interest you, offering personalized discounts, or providing targeted promotions based on your purchase history or browsing behavior.
• For Marketing Communications: If you have opted into our marketing communications, we may use your email address and phone number to send you newsletters, promotional offers, product updates, and other relevant marketing materials. You can opt-out of marketing communications at any time by following the unsubscribe instructions in the email or by contacting us directly.
• To Analyze and Improve Our Marketing Efforts: We may analyze customer data to understand purchasing trends, popular products, and demographic information to better target our marketing campaigns, both on and off the website.

3. Sharing Your Information

Raisin Woods does not sell, rent, or lease your personal information to third parties. However, we may share your personal information with trusted third parties in the following scenarios:

• Third-Party Service Providers: We use external companies and individuals to perform certain services on our behalf, such as payment processing, shipping, email marketing, data analysis, and website hosting. These third-party service providers have access to your personal information only to the extent necessary to perform their duties and are obligated not to disclose or use your information for any other purpose.
• Legal Compliance: We may disclose your personal information when required by law, including but not limited to responding to subpoenas, court orders, or legal processes; enforcing our terms and conditions; and protecting the rights, property, or safety of Raisin Woods, our customers, or others.
• Business Transfers: In the event that Raisin Woods is involved in a merger, acquisition, or asset sale, your personal information may be transferred as part of the transaction. We will notify you of any such changes by updating this Privacy Policy and providing an opt-out option if necessary.
• With Your Consent: We may share your information with third parties if you provide explicit consent for us to do so. For example, if you participate in a promotion or referral program, your information may be shared with partners or other entities involved in the promotion.

4. Data Security

We take the security of your personal data seriously and have implemented reasonable security measures to protect it. These measures include:

• Encryption: We use SSL (Secure Sockets Layer) technology to encrypt sensitive data during transmission, such as payment details and personal information.
• Secure Payment Processing: All payments are processed through trusted, third-party payment processors that comply with industry-standard security protocols, including PCI-DSS.
• Access Controls: We limit access to personal data to only those employees and contractors who need it to perform their duties. All employees are trained on data privacy and security protocols.
• Regular Security Audits: We conduct periodic security audits and tests to ensure our systems are secure and that customer data is protected.

While we implement these security measures, no method of data transmission over the internet is completely secure, and we cannot guarantee the absolute security of your data.

5. Your Rights and Choices

As a customer, you have certain rights regarding your personal information. Depending on your location, you may have the following rights under applicable laws:

• Right to Access: You have the right to request a copy of the personal information we hold about you.
• Right to Correct: You can request that we correct any inaccuracies in your personal information.
• Right to Delete: You may request the deletion of your personal information, subject to certain legal and contractual exceptions.
• Right to Object to Processing: You have the right to object to the processing of your personal information under certain circumstances, including direct marketing.
• Right to Data Portability: You have the right to request that your personal information be transferred to another service provider in a structured, commonly used, and machine-readable format.

To exercise these rights, please contact us at [Insert Contact Information]. We will respond to your request in accordance with applicable privacy laws.

6. Retention of Personal Data

We retain your personal information for as long as necessary to fulfill the purposes outlined in this Privacy Policy, including providing services, complying with legal obligations, resolving disputes, and enforcing agreements. After this period, we may delete or anonymize your personal data.

If you close your account with Raisin Woods, we will retain certain information for a period of time as required by law or to resolve any issues related to past transactions.

7. Children’s Privacy

Raisin Woods does not knowingly collect or solicit personal information from children under the age of 18. If we learn that we have inadvertently collected personal data from a child under the age of 18, we will take steps to delete that information as soon as possible.

If you believe we may have collected information from a child under 18, please contact us immediately at [Insert Contact Information].

8. International Transfers

Raisin Woods operates globally, and your personal data may be transferred to, stored, and processed outside of your home country. By using our services or providing your personal information, you consent to the transfer of your data to countries that may have different data protection laws than your own.

We take steps to ensure that your data is protected in accordance with this Privacy Policy, regardless of the location in which it is processed.

9. Updates to This Privacy Policy

We may update this Privacy Policy from time to time to reflect changes in our practices, legal obligations, or business operations. When we make significant changes, we will notify you by posting an updated Privacy Policy on our website and updating the “Effective Date” at the top of this page.

We encourage you to review this Privacy Policy periodically to stay informed about how we are protecting your personal information.

10. Contact Us

If you have any questions, concerns, or requests regarding this Privacy Policy or your personal information, please contact us at: contact@raisinwoods.com